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Junior Customer Support Engineer

Remote, South Africa
This job offers you the chance to work from home, self-manage (no micromanagement) and opportunities to upskill. 
You'll be provided with a laptop and all working costs covered at home. 

*Please note that it is shift based.

What you'll be required to do:
  • Diagnose and troubleshoot hardware and software problems and help customers maximize their investment in the software.
  • Resolving network issues, configuring operating systems and using internal tools to provide immediate support to clients.
  • You will use email and chat applications to give clients quick answers around best practices around the use of the software.
  • For more complex problems you will contact clients via phone and/or provide clear, written instructions and technical manuals. Customers will rely on you to provide timely and accurate solutions to their technical problems.
  • Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.
  • Act as the primary liaison between company and your customers.
Technical knowledge and skills required:
  • Understand and have previously worked on a ticketing system
  • Have methodical troubleshooting/debugging skills
  • Understand NMS systems and have used an open source system like Nagios or Cacti.
  • Have managed an open source NMS system
  • Must understand NMS OIDs
  • Proficient in Unix
  • Set-up/Install Unix server Environment
  • Perform Server Maintenance
  • Understand server architecture (RAID Configuration, Virtualisation)
  • Able to install/configure a Cisco or Juniper router (not DSL)
  • Worked on a Provider Edge (PE) router in an ISP/multi-tenanted environment
  • Working Knowledge of MPLS
  • Any Cisco or Juniper Certifications
     

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