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Microsoft Systems Engineer

Cape Town, Cape Town
Enter one of the most rapidly evolving and innovative fields on the planet. Join the frontline of the technological revolution and work with industry-defining solutions in the ICT and Infrastructure space.
We are looking for a dedicated and passionate Systems Engineer. The potential candidate will be working with a team delivering IT support, for a variety of customers in line with customer contracts and ad hoc requirements.


Main duties and responsibilities
  • Responding to, troubleshooting and then resolving incidents detected by the monitoring tools in use by our Network Operations Centre.
  • Using monitoring tools to proactively identify potential failures
  • Responding to, troubleshooting, and then resolving incidents detected by the monitoring tools in use by our Network Operations Centre.
  • Using monitoring tools to proactively identify potential future incidents before they occur and resolving the underlying issue before the issue has any impact
  • Perform root cause analysis of long-term issues and implement automation to combat repetitive issues mostly on servers but occasionally also on desktops
  • Build trends on capacity, stability and performance so assist with service reporting
  • Implement changes and small projects such as version upgrades and migrations
  • Develop and enhance relationships and communication throughout the company with peers and individuals external to the company
Essential skills and experience
  • Minimum 3 years’ overall experience in IT MSP Environment
  • Experience with providing remote support on Windows operating systems
  • Intermediate experience with Active Directory, DNS, DHCP, IIS, File & Print etc.
  • Experience on Dell, HP and IBM hardware
  • Experience in Networking technology’s
  • Patch management experience on endpoints and server infrastructure
  • Fundamental understanding of IP addressing, subnetting and routing
  • Strong communication (both written and verbally) and comfortable face to face
  • Sound ITIL framework mind-set in terms of structured incident management, request management, change management, contractual scope aligned etc.
  • Strong reporting
  • Endpoint Security
  • Microsoft systems
  • VMware
  • Veeam
  • Hyper-V
  • ITIL V3
 
Essentials  qualifications
  • A+
  • N+
  • MCSA \ MCSE
To discuss further, email your CV to sam@shayward.co.za 

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